CANCELLATION AND REFUND POLICY
At Ollywo, we want you to be completely satisfied with the digital marketing services we provide. We always strive to go the extra mile to ensure your satisfaction, and we will do everything we can to resolve any issues that arise.
If you change your mind and wish to cancel your purchase of any digital marketing service, you may do so within 3 days of placing your order. To cancel your order, please contact us at [email protected]. After 3 days, work will begin on your website or graphic design project, and you may not cancel it.
Which Services Can Be Cancelled at any time?
Hosting, SEO, and social media services may be cancelled at any time, but require 30 days’ notice to cancel. However, please note that hosting, SEO, and social media services are not eligible for a refund.
We understand that sometimes things don’t work out as planned, and we want you to be completely satisfied with the service you receive. If you are not satisfied with the service you receive, please let us know and we will do our best to resolve any issues.
If you would like to exchange your service for a different one, please contact us at [email protected] within 7 days of receiving your completed service. We will exchange your service for another one of equal or lesser value.
Please note that the following services are not eligible for exchange or refund:
- Domain registration or renewal fees
- Backup hosting services
Domains and backup hosting services are not eligible for exchange or refund as these services are purchased through third-party providers and are non-refundable. We cannot guarantee the availability of domain names and cannot offer refunds once a domain has been registered or renewed.
The following services are not eligible for cancellation or refund:
- Services that have been completed or partially completed.
- Services that are custom-made or personalized.
- Hosting, SEO, and social media services.
If you have any questions or concerns about our cancellation and refund policy, please do not hesitate to contact us at [email protected]. We value your business and will always strive to go above and beyond to ensure your satisfaction.